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On August 2, 2010, U.S. Citizenship and Immigration Services (USCIS) announced the launch of new web features designed to expand users’ access to their case information. As part of USCIS’s commitment to improve customer service, these enhancements include a new online inquiry tool and tailored case status information, as well as new features for Spanish-speaking customers available at USCIS.gov/espanol. "We are committed to improving access to case status information and enhancing customer service through these innovative online features," said USCIS Director Alejandro Mayorkas. "Expanding services to our Spanish-speaking customers is in response to public feedback and our desire to meet the needs of those we serve." Customers will now be able to submit an electronic inquiry directly to a USCIS Field Office or Service Center to request case status information if their Application to Replace Permanent Resident Card (Form I-90) or Application for Naturalization (Form N-400) is outside the posted processing times. This electronic inquiry system should reduce the need for customers to make InfoPass appointments to speak with USCIS representatives in person. Additionally, once the electronic inquiry is received, USCIS now commits to a 15-day customer response, reduced from the previous commitment to respond within 30 days. Customers can now elect to receive e-mail updates about their case status in Spanish. They may also change their address online in Spanish. These expanded online options will enable USCIS to better interact with the Spanish-speaking segment of the public that it serves. For more information please see the press release here. You can check you case status online and see the new features here.
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